📅 Effective Date: 1st September 2026
This Refund & Cancellation Policy governs purchases made on the Reiod Locker platform. Please read it carefully before making a purchase. By completing a purchase, you agree to this policy.
1. Nature of Products
Reiod Locker provides digital software licenses for the use of its EMI Mobile Security and Device Management platform. Since our products are digital in nature and are activated immediately upon purchase, they are generally non-refundable once issued.
This policy is in accordance with Indian consumer protection laws, including the Consumer Protection Act, 2019 and the Information Technology Act, 2000.
2. License Purchase Terms
- All license purchases are final and non-transferable unless otherwise agreed in writing.
- Licenses are issued on a per-device or per-retailer basis as agreed at the time of purchase.
- The free welcome offer (first 5 licenses free) is non-refundable as it involves no monetary transaction.
3. Refund Eligibility
Refunds may be considered under the following exceptional circumstances only:
- Duplicate Payment: If you have been charged more than once for the same transaction due to a technical error.
- Service Not Activated: If you have paid but the license was never activated or issued due to a fault on our end.
- Defective Service: If the core features of the software are non-functional from the date of activation and our support team is unable to resolve the issue within 7 working days.
Refunds will NOT be granted for: change of mind, device incompatibility (please check requirements before purchasing), or misuse of the software by the retailer.
4. Cancellation Policy
4.1 Before Activation
If you request cancellation within 24 hours of purchase and the license has not yet been activated on any device, you may be eligible for a full refund. Contact us immediately via WhatsApp or phone.
4.2 After Activation
Once a license has been activated on a device, cancellation requests will not result in a refund. However, the license may be deactivated and the service discontinued at your request.
4.3 Subscription Cancellation
If Reiod Locker is offered on a subscription basis in the future:
- You may cancel your subscription at any time through your account dashboard.
- Cancellation will take effect at the end of the current billing cycle.
- No pro-rata refund will be provided for the unused portion of the current billing period.
5. How to Request a Refund
To raise a refund request, please contact us within the eligible window with the following information:
- Your full name and registered phone number.
- Date of purchase and transaction/payment reference number.
- Reason for the refund request.
- Any supporting evidence (e.g., payment screenshot, error message).
You can contact us via:
6. Refund Processing Timeline
If your refund is approved:
- Refunds will be processed within 7–10 working days of approval.
- The refund will be credited to the original payment method used at the time of purchase.
- Reiod Locker is not responsible for delays caused by your bank or payment provider.
7. Non-Refundable Situations
Refunds will not be issued in the following cases:
- License already activated and used on one or more devices.
- Violation of our Terms & Conditions.
- Claims made after 7 days of the purchase date (except duplicate payment cases).
- Services availed under the free introductory offer.
- Losses arising from customer fraud, device tampering, or internet issues beyond our control.
8. Chargebacks
Initiating an unauthorized chargeback with your bank without first contacting us is a violation of these Terms. We reserve the right to suspend your account and report the matter to appropriate authorities if fraudulent chargeback activity is detected.
9. Governing Law
This Refund Policy is governed by Indian law, including the Consumer Protection Act, 2019, and any disputes shall be subject to the jurisdiction of Indian courts.
10. Contact for Disputes
For unresolved refund disputes, please contact: